It is ISC’s policy to allow customers to return products with a prior ISC management written approval under the following conditions:
1 . All products and paperwork must display the Return Authorization Number given by ISC Customer Service. Return Authorization Number can be obtained by calling ISC at 877-602-0010.
2. All products must be returned to the location as stated on the Return Authorization.
3. All products are to be returned by carrier stated on the Return Authorization if ISC Corporation is at fault. ISC Corporation is not responsible for freight. All other returns requested by Buyer are to be returned with Buyer’s carrier and Buyer is responsible for freight. Freight charges are the responsibility of the Buyer and ISC will never accept COD or Freight collect shipments.
Credit will be granted based on the following conditions:
4. All products are packaged and palletized (if required, upright and banded) to prevent damage.
5. All products are returned without alterations in original ISC Packaging. All products returned must be of current design and have been purchased within 30 days. An evaluation of the product must be completed before the refund is initiated.
6. No deduction shall be taken without prior approval from ISC.
7. All returned products will be subject to a repackaging fee.
8. Specials/modified standards/non-stock products cannot be returned.
9. A predetermined restock charge will be added to approved return authorizations.
10. The customer is responsible for the shipping costs associated with the return, and a restocking fee will typically apply in accordance with the applicable terms and conditions.
11. The cost of return shipping is the customer’s responsibility and any applicable restocking fees will be deducted from the refund.
12. ISC will accept the return of equipment if it is faulty or has a manufacturer’s defect. You can return it to us in its original condition within 30 days of the date it was purchased, and we will issue a full refund or credit for the price you paid for the item, excluding the cost of shipping.
13. Prior to initiating a return, customers may be required to submit photographic or video evidence of the damaged, defective, or materially different item to facilitate thorough evaluation and efficient processing of refunds. All items must be returned as new and in unused condition, an evaluation of the product will be completed before the refund is initiated.
14. The following brands are classified as Non-Returnable and Non-Cancellable (NCNR) and are subject to change for orders placed through www.iscsales.com. Please be advised, orders for these brands are considered final sale upon confirmation, with no cancellations, modifications, returns, or exchanges accepted under any circumstances; therefore, we strongly recommend verifying all specifications and requirements prior to placing your order.
Delta-T
Hazloc Delta-T
Pepperl+Fuchs
Cummins
15. For questions about returning an international order, please click here.
16. Non-Cancellable and Non-Returnable Agreement
In accordance with the Non-Cancellable and Non-Returnable (“NCNR”) Agreement, Purchaser agrees that any purchase orders it issues to Seller for the items listed are non-cancellable and non-returnable. Purchaser agrees to purchase the quantities listed. Purchaser also agrees that all purchases pertaining to the items and quantities are final. Seller has no obligation to accept the return of any of the items with the sole exception of when the product is found to be damaged or defective at time of receipt as long as the Purchaser notifies the Seller within 5 days of receipt of any such product. A non-refundable prepayment via ACH/Wire/Check from Purchaser in the agreed upon amount is required at time of order placement. The remaining balance is due in accordance with the approved credit terms. Purchaser and Seller agree that the items listed shall have NCNR status, and that any terms to the contrary in Purchasers’ purchase orders, other documents, other agreements, or correspondence do not apply due to the NCNR status of the items.
17. International Non-Cancellable and Non-Returnable
In accordance with the NCNR Agreement, Purchaser agrees that any purchase orders it issues to Seller for the items on the Agreement are non-cancellable and non-returnable. Purchaser agrees to purchase the quantities listed on the Agreement. Purchaser also agrees that all purchases pertaining to the items on the Agreement and quantities are final. Seller has no obligation to accept the return of any of the items with the sole exception of when the product is found to be damaged or defective at time of receipt as long as the Purchaser notifies the Seller immediately upon inspection at the time of the pickup of any such product. A non-refundable prepayment of the full order total via Wire from Purchaser is required at time of order placement. Purchaser and Seller agree that the items listed on the Agreement shall have NCNR status, and that any terms to the contrary in Purchasers’ purchase orders, other documents, other agreements, or correspondence do not apply due to the NCNR status of the items.
