Frequently Asked Questions

ISC Sales is a leading distributor of industrial and commercial products with over 30 years in business. Please review frequently asked questions regarding buying product and working with ISC Sales.

Customer Service Support
Technical Support
Ordering
Order Status
Order Changes
Payment Options
Lost Password
Product Information
Career Information

Customer Service Support

How do I get help with a pre-order question?

If you are looking to purchase a product and need help identifying the right product for your needs, contact us at 877-602-0010. You will be greeted by our helpful sales staff that can answer any product questions you may have.

How do I get help with a post-order question?

If you have questions about shipping, orders, or need technical support, please call 877-602-0010 and ask for our Customer Relations department. We will be happy to assist you.

Technical Support

How do I connect with a technical support specialist?

After your purchase, if you have questions about your product or need help with an application please contact us and provide your order number. Contact us by email at [email protected] or call 877-602-0010 and you will be connected to our customer service technicians for technical support.

Ordering

Does ISC Sales offer bulk ordering?

If you are interested in a quote for bidding a job or have a business account with ISC Sales, you may be eligible for customized pricing on bulk orders for select products. Please request a quote or contact us at 877-602-0010.

What does in-stock mean?

ISC Sales is a certified distributor for many products that are manufactured with another company. Lead times, including processing time, is typically between 1 – 3 business days but may vary based on the manufacturer. We offer shipping times on the website but are not ultimately liable for delays in shipment. We will notify you when your order is shipped. If you have any questions about your order shipment, please contact us by email at [email protected] or call 877-602-0010.

Our stock levels change on a regular basis. If you need an exact shipping date, please contact us to confirm availability.

You can also read more about our Terms and Conditions related to Shipments and Packing.

Order Status

How will I know my order has been processed?

After you place an order, you will receive an email confirmation that your order has been received. You will receive a second email with an estimated shipping date and a final email once the order has shipped.

How do I cancel an order after it has been placed?

Our cancellation policy is dependent on the product, manufacturer, and where the product is in processing. Have your order number available and contact us at [email protected] or call 877-602-0010.

Do you ship internationally?

Yes, we ship internationally. You can select international checkout during the checkout process on our website. We have a FAQ specifically for international shipping where you can find additional information about shipping abroad.

How do you handle replacements, damaged units, product returns, or warranty issues?

Our cancellation policy is dependent on the product, manufacturer, and where the product is in processing.

To understand our policy for product returns, please see our Terms and Conditions under Returned Goods. If you have questions about our return policy, please contact us at [email protected] or call 877-602-0010.

For warranty issues regarding product damage or replacements, please contact us at [email protected] or call 877-602-0010.

You can read our Terms and Conditions regarding Warranties here.

How do I submit a warranty claim?

For warranty issues or claims regarding product purchases, please contact us at [email protected] or call 877-602-0010.

What are shipping and transit times?

Shipping times are based on the shipping method selected on your order. We do not handle international shipping, just domestic U.S. shipping. Your shipping options could be based on shipping zones or shipping classes. Your shipping method may range from the following:

Ground UPS – 3 to 5 days from ship date
Expedited – 2 to 3 days from ship date
Urgent – 1 to 2 days from ship date
Truck w/o Lift Gate – If you are shipping to a business with access to a forklift or have a loading dock. Shipping time varies based on delivery location.
Truck w/ Lift Gate – If you are shipping to a residence and have no access to a forklift. Shipping time varies based on delivery location.
Collect – Please provide a collect number and carrier preference. Shipping time varies based on delivery location.

Transit times are typically 3 to 5 business days (Monday through Friday) but may vary based on the manufacturer.

For more details on shipment terms, schedule, packing, or transportation claims, please read our Terms and Conditions under Shipments and Packing.

How do I add a coupon to an order?

If you have received a coupon code for an order, you will insert the coupon code and apply the coupon in the shopping cart before moving to shipping and checkout on your order. The updated total price will reflect the coupon discount immediately after selecting apply coupon.

Order Changes

If you need to change an order, please submit your request to: [email protected]

Lost Password

If you have lost a password, you can navigate to your My Account page and click on the ‘Lost your password?’ link. This will take you to this page where you can insert your username or email and request to reset your password. You should receive an email within minutes at your primary email address. Follow the email’s instructions to reset your password.

If you are having technical difficulties with this process, please contact [email protected] for help.

Product Information

Where do I find product specifications for specific products?

Product specifications, additional information, or documentation is available on the item’s product page. Any applicable documentation or specifications to help you make your decision or provide support for installation are provided under the product’s description and additional information sections.

Do you ship hazardous materials?

Yes, we ship hazardous materials following strict guidelines to ensure safety. Contact us at [email protected] or call 877-602-0010 if you have additional questions about shipping hazardous materials.

Payment Options

1. Credit card

We support all major credit cards.

2. Paypal

With the PayPal option, you’ll be directed to a new page where you can log in and pay with your PayPal account.

Career Information

How do I apply for a job with ISC Sales?

We have available jobs on our Careers page. Visit any of the job position pages and submit the contact form labeled ‘Apply Now’ with your attached resume. We will be in touch with you if you are a fit for the role.

What is the process for submitting a job application?

First, visit the Careers page and any of the job position pages to explore a specific role and the job requirements. On the job position page, submit an Apply Now form with your resume to express interest in working at ISC Sales. ISC will contact you if we believe there is a fit to move forward in the application process.

If you have any questions that we can answer, please contact us by email at [email protected] or call 877-602-0010.

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