FAQ: International Shipping

ISC has partnered with a trusted third-party company (GlobalShopEx) to fulfill orders for our international customers. This provides customers from around the world with access to ISC’s 20,000+ industrial products!

Placing an International Order

How do I place an international order?

Simply add items to your Cart, and then select ‘International Orders’ from the Checkout page. You will complete your order on oursecure International Checkout page. You may pay by credit card, PayPal, or bank transfer. GlobalShopEx will process your order (including billing, shipping and customer service). Once you place your order, please direct all inquiries to GlobalShopEx at info@globalshopex.com.

What payment methods are accepted for international orders?

GlobalShopEx offers a secure payment portal for Visa, MasterCard, Discover Card, American Express, JCB Card, Diner’s Club Card, PayPal, Western Union, and MoneyGram.

Note: Visa , MasterCard, and JCB Card payments may be processed in your local currency.

Which countries are eligible for international orders?

Orders may be shipped worldwide. Our third party vendor, GlobalShopEx, ships to over 200 countries and destinations around the world.

How much does it cost to ship to my country?

To determine the cost of shipping and handling to your destination, please follow these steps. Note that no personal or payment information will be required and you will not be obligated to place an order.

  1. Select and add all of the items you wish to purchase to the shopping cart and click the ‘International Checkout’ link from the checkout page.
  2. Select your payment method (the payment method you choose will not affect the cost of shipping and handling).
  3. Select your billing and shipping country.
  4. Select your shipping method (Standard or Priority) and whether you would like to prepay duties and taxes.
  5. You will see an all inclusive price for all of the costs associated with your order, including delivery.

Help with an Existing International Order

How do I check the status of my international order?

To check the status of your international order or track your package, please click here to login to your GlobalShopEx account.

Who should I contact about my international order?

All inquiries regarding your international order should be directed to GlobalShopEx at info@globalshopex.com .

How long does it take for international orders to get to my country?

GlobalShopEx provides two shipping options:

  • Standard Shipping (delivery approximately 14-19 business days after order has shipped)
  • Priority Shipping (delivery approximately 7-12 business days after order has shipped)

Note: Shipping times listed above do not item lead-time which can vary by item. If you have not yet placed an order, please contact ISC with any questions about product availability.

Can I return or exchange an international order?

ISC will accept the return of equipment if it is faulty or had a manufacturer’s defect before purchase. For more details, please read our return policy.

How can I contact GlobalShopEx?

If you have any other questions or wish to contact GlobalShopEx, please visit the GlobalShopEx Customer Service page for more information and phone numbers in your area.

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